We may already have the answers to some of your concerns. Scroll down below to see the complete low down of some of the most frequent asked questions we have received.
We may already have the answers to some of your concerns. Scroll down below to see the complete low down of some of the most frequent asked questions we have received.
Is there an age limit to get a wax?
There is not a waxing age limit or waxing age requirement. However, if you’re under the age of 18, you are required to bring a parent or guardian's consent.
Will my hair grow back thicker or darker?
Your hair won’t grow back thicker and darker after waxing, just the opposite! Hair that is removed at the root grows back softer and finer over time.
Can I get a wax while on my period?
You are not allowed to have any waxing or threading services while you’re on your period. This is because you’re prone to discomfort, skin redness and post waxing bumps. We recommend you to schedule your waxing appointment at least 2 days after your period’s last drop.
Does it hurt?
It depends on your tolerance for discomfort. With waxing, you're removing hair from the root. The good news is that our licensed Wax Professionals will make sure you're as comfortable as possible.
Can I still get a wax while pregnant?
First of all, congratulations! Secondly, yes, you can still wax. However, you may experience more skin sensitivity due to the hormonal changes your body's going through. We also require a medical certificate from your OBGYN to be submitted to our staff. Also, our Wax Professionals will make you as comfortable as possible during the service.
Is birthday discount still available?
We love any cause for celebration, especially birthdays! All our brands offer a special treat that you may avail on your birthday month.
How do I prepare for my waxing apppointment?
For waxing services, refrain from wearing tight clothing, drinking caffeinated drinks, and shaving at least one (1) week prior to the appointment.
How do I prevent ingrown hairs?
Avoiding ingrown hairs is easy if you make sure to exfoliate 2-3 times per week. We also offer a variety of products including scrubs and creams that can help minimize ingrown hairs.
What are are the difference among standard, premium, and specialized waxing?
While the techniques and effects are the same, our waxing services differ in the benefits it provides. Standard waxing is our OG Lay Bare service that features our Organic Cold Wax. On the other hand, specialized waxing allows you to choose a waxing flavor that's most suitable to your skin needs. With premium waxing, you get to enjoy a post waxing service in addition to your choice of waxing flavor to give you the ultimate VIP experience.
What is Lay Bare Plus?
Lay Bare Plus is our newest waxing where you can enjoy specialized waxing and other skin treatments.
Can I buy your products through the website?
You can purchase our products through the links available on our website!
Are online payments available?
For now, we accept only in-store cash payments while selected branches accept cashless payments too.
How many minutes is your grace period?
As much as we want to accommodate all your requests, we cannot allow late arrivals. If you are running late and you booked via call or text, please call or send us a message immediately so we can advise you of your options. If you have the Lay Bare app and booked there, you may re-sched and edit your appointment details there. We'll even send you a reminder!
How do I book an appointment through the website?
It's easy. Just hit the "Book an Appointment" button up top and you will be redirected to the Appointment page and look for the Appointment Booking Form.
I was not able to book an appointment ahead of time, can I still get a waxing service done?
Yes, we accept walk-ins but we highly encourage you to book an appointment just so you don't have to wait in line.
I booked an appointment but something came up. What should I do?
Chill. You can schedule another appointment or drop by a Lay Bare branch.
How long is my appointment considered valid?
All bookings are considered active unless you cancel it within the prescribed period. But heads up! Your account may be disabled if you accumulate an exceeding amount of cancellations, rescheduled, or no-shows!
What are your customer service hours of operation?
Sadly, our corporate team is currently not yet fully operational. Good news though! You can still get in touch with us at customercare@lay-bare.com and we'll get back to you Monday to Friday 9am - 6pm.
How can I reach out to you if I have other concerns?
You may go to the Contact Us in the Lay Bare app or send us an email at customercare@lay-bare.com. We'll get back to you in a jiffy!
Just got a waxing service done for my legs, does the hair grow back thicker and curlier?
Nope! On the contrary, it will grow back finer and sparser. Especially if you do it regularly.
Do waxing technicians wear gloves during the service?
Yes! Our waxing technicians are required to wear gloves.
What should I wear if I'm planning to get my legs waxed?
We highly recommend that you wear something loose or bring a pair of shorts to wear after the procedure.
I'm 14 years old and I'm planning to get waxed for the very first time. Do I need to come with my mom?
For Ages 13 to 17 an informed consent is required, with a testimony that informs us that your parents understand the risks. This written parental consent is to be submitted, but it is not vital that the parent is present. For Ages 12 and below, parent must be present to accomplish the written consent form, and sign the waiver form on the minor’s behalf.
Can I get a facial after I get my eyebrows threaded?
Nope. Get your eyebrows threaded after your facial treatment.
Why don't you offer eyebrow waxing as a service?
Eyebrow threading tends to be more gentle on the skin. Waxing the brow bone could cause premature sagging with too much tugging of the skin.
Can I get my underarms waxed during my period?
You are usually prone to bruising during your period. We recommend that you wait after your period to get any service done. Bruising could lead to darkening of the skin.
Can I hit the beach tomorrow if I get my legs waxed today?
Best to wait two (2) days after your waxing session before engaging in any physical activity or staying under the sun.
What is PLC?
You must accumulate at least Php 5,000 worth of services. If you're qualified, all you have to do is submit an application online.
How do I apply for PLC?
As of the moment, our PLC application is on-hold. Please stay tuned on our social media accounts for future announcements.
How do I become qualified for a PLC?
You must accumulate at least Php 5,000 worth of services. If you're qualified, all you have to do is submit an application online.
How much is the replacement fee?
It's Php100.00 and you will have to pay this when you pick-up your card from the branch.
Can I get a facial after I get my eyebrows threaded?
Nope. Get your eyebrows threaded after your facial treatment.
Why don't you offer eyebrow waxing as a service?
Eyebrow threading tends to be more gentle on the skin. Waxing the brow bone could cause premature sagging with too much tugging of the skin.
Would I be informed through text or email if my Premier Loyalty Card is available for pick-up?
You'll be receiving an email notice once your application has been approved or denied.
How soon can I get my Premier Loyalty Card?
You may apply online at your home branch and they will verify if you have reached an accumulated amount worth Php5,000.00 and they can give you the discount off the bat. For other branches, however, you have to have your card already. Processing takes 3-4 weeks from the time of submission.
Where can I use my Premier Loyalty Card?
Your Premier Loyalty Card is honored in all Lay Bare branches.
Are the points in my Frequency Card counted for the Premier Loyalty Card?
Yes, all services count towards the Premier Loyalty Card. Once you know you've reached the Php 5,000.00 mark, submit an online application as soon as you can!
I haven't been able to track all of my visits. Do you have a record of what services I have availed?
Yes, we have a database that monitors your past visits. You can ask the branch staff from time-to-time to know how much you have already purchased.
What are the benefits of being a PLC holder?
PLC Holders can get a 10% discount on all services plus other perks from our partner merchants. Please visit (website link) for the list of partners accepting our PLC.
I lost my PLC. Where can I request one?
As of the moment, card replacement requests are on hold. Stay tuned to our social media accounts for further announcements.
Can I still enjoying my 10% off perks even without a card?
Yes, you can as long as our system reflects that you are a PLC member. You may still avail of the 10% off perk when you visited any of our branches nationwide.
Can I still use my old Frequency Card even I have my PLC Card?
You cannot. We require clients to surrender their Frequency Cards before applying for the Premier Loyalty Card program.
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